Julie G Emk

Terrible service

My dog Archie a black lab was boarding for 5 days while we were sway.When we picked him up he seemed fine Within 2 hrs he was. Ring and panting and having trouble getting up Wecalled RAH and was told to bring him to their emergency vets in Clifton. The checked him with a 105.6 fe er and serious blood and white cell count..he was on iv heavy medicine and pain killers and six hours later we. Rough him home.he is still in pain and I felt his fe er was rising again..one hour ago I called what I thought was his vet and after explaining how sick he is I asked to bring him in for a check up and help..I was rudely dismissed by a totally dis interested clerk and told to call back monday!Monday!! This has NEVER HAPPENED BEFORE I hope the Director reads this and I hope I don't lose Mt handicapped daughter's dog because of this uncaring person. Julie Galiastro owner of Archie
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  • Drs if u can get passed res clerks are great
  • Receptionist cold and dismissive
1 comment

You do know you can show up and say it is an emergency. You are stupid for calling. Also, leave irrelevant info out about handicapped daughter.

Rahees R

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| map-marker Kochi, Kerala

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map-marker West Orange, New Jersey


I have to say I am so disappointed in the word Hospital in their name, my dog fell down the steps and hurt her back legs, it was 7:45 pm and I called my Vet who told me to take her to the Animal Hospital, now we all know Hospital means emergency correct, well I did that and walked in and I know there are people who are there with their pets for office visits and I am ok with that but I told the girl behind the desk who looked really confused or didn't know what "pain" means for an animal, I told her my dog fell down the steps and was in a great deal of pain, her response was do you have an appointment, I said excuse me its an emergency I picked the dog up off the floor and brought her right in like my Vet told me too. She said "I have to check with the doctor" wrong answer again, IT"S A HOSPITAL, I waited and 3 people went in before me for regular visits, than a person came in with a cat who had an emergency and went ahead of us again, I got so frustrated that I picked my dog up and went to the counter and said you should be ashamed to call this a HOSPITAL and walked out and left, DO NOT GO THERE FRONT DESK GIRLS ARE UNPROFESSIONAL AND SIT AND TALK ABOUT YOU AND GOSSIP INSTEAD OF TAKING CARE OF ANYONE, NOT PASSIONATE ABOUT THE WELFARE OF ANIMALS!!!
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Deborah a Knd

Very sick dog!!! Never take your pet to this hospital if they're very sick. Will take advantage of you and than send you to an emergency overnight care because they have no Dr. Over night for sick ani

Never take your very sick animal here.
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Reason of review:
Poor customer service
1 comment

So you’re complaining that you went to a place that told you that your pet needed to be transferred because they didn’t have an overnight veterinarian? They didn’t leave your sick pet alone.

Let me guess you walked in thinking Hospital meant 24/7? So your ignorance is why your mad.

Liz Dka
map-marker Palisades Park, New Jersey